All gambling businesses licensed by the Gambling Commission must appoint an alternate dispute resolution body (ADR) if customers gamble directly with them. Our Story · Accreditations · Jurisdictional Approvals · Leadership Team. About Us. But even if you can only. We do our best to mediate between players and online casinos. Our casino complaints service is available free for our players. eCogra | Experts in the testing and certification of online gambling systems. Magical spin casino finding a good real money poker site in Europe or Latin America is almost a catch22, checks or payment by phone. .